Terms and Conditions

Ruby Murray MK Ltd - Trading as Maaya

TERMS & CONDITIONS

We reserve the right to amend our terms and conditions at any time.

Please be aware that our menu is cooked to order and during peak times there may be an additional wait on orders through our click and collect system. The system may be temporary suspended at any time.

REFUND POLICY: We may refund part or all of your order where:
* 1) items that you have ordered through the click and collect service are not available
* 2) proof of ‘failure to deliver’ can be substantiated
* 3) you have contacted us within 5 hours of the collection time and brought your issue or concern to our attention.
* All orders are subject to availability.
* We will not refund any orders that have not been collected within 15 minutes of the scheduled collection time.
* If the products are of unsatisfactory quality, misdescribed or incomplete you may return the item, at which time we will offer a replacement or a refund.
* You should therefore check your order at the time of collection before leaving the store as no exchanges or refunds will be made for missing items or inadequate quantities once the products have left the store after collection.
* No exchanges or refunds will be made as a result of the quality of the products deteriorating due to you missing your selected collection time, or for loss or normal deterioration of the products occurring after the products are collected.
* Refunds will be only be given in the same method as the order was paid.

 

 

PAYMENT:

* We accept payment by the following card types: Maestro UK, MasterCard, Visa Debit and Visa Credit.
* We are not responsible for any fees charges imposed by a 3rd party or bank for processing your transaction or refund in relation to your click and collect order
* All Click and collect order must be paid for at the time the order is placed.

 

 

CANCELLATION POLICY:

All click and collect orders must be cancelled giving a minimum of 60 minutes notice of the scheduled collection time.

If orders are cancelled within 60 minutes of the collection time no refunds will be given